Workflow automation to put repetitive tasks in autopilot.Calendar integration to see everything you have scheduled on your Google Calendar.Internal notes to write down every piece of information you need about a ticket.Checklists to keep track of small actions you need to perform inside a ticket.Due dates and reminders inside your cards, to set a term for tasks that need to be done on time.Ticket delegation, when you need to delegate tickets for other teammates.You can also have some other features, such as: Team members can drag and drop these cards to arrange them in order of priority and status. Drag is a shared inbox that works straight from the Gmail inbox, which means it doesn’t require a separate account or log in.ĭrag’s Kanban view converts emails from your help desk into cards, which is great for when emails are also tasks. We are simply the most intuitive of all the free Zendesk alternatives. Take a look at some free alternatives to Zendesk that we have found, that surely will surprise you. Since Zendesk can be pricey, it’s good to have some options that offer the same features as it does, but for much less. Apart from that, there are some non-feature related value propositionS that may have a fundamental role in the decision-making for companies when choosing a Helpdesk solution.
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